Fix Wi-Fi connection problems

If you're having Wi-Fi connection problems or run into an Wi-Fi icon with an exclamation point, effort the solutions below. After each solution, try to open a webpage on your phone to see if the effect is fixed.

Footstep 1: Check settings & restart

  1. Make sure Wi-Fi is on. Then plough it off and on again to reconnect. Learn how to connect to Wi-Fi networks.
  2. Make sure Aeroplane style is off. Then turn it on and off over again to reconnect. Acquire how to enable and disable Plane mode.

  3. Press your phone's power button for a few seconds. So, on your screen, tap Restart .If yous don't encounter "Restart," press and hold the power push for about xxx seconds, until your telephone restarts.

Stride 2: Find the problem type

  • Phone:Effort connecting to the Wi-Fi network with another device, similar a laptop figurer or friend's phone. If other devices can utilize the network, the problem is nigh likely with your phone.
  • Network:Check whether your telephone can connect to some other Wi-Fi network, similar at a friend's business firm or a public network. If your phone tin connect elsewhere, the trouble is most probable with the network.
  • Internet:If your phone connects to the Wi-Fi network merely you all the same take no internet, the problem is most likely with your net connectedness.

Step 3: Troubleshoot by problem type

Phone

Check for problem apps

The problem can be from an app that yous downloaded. To find out, restart your telephone in safe mode.

  1. Plough on safe mode. Learn how to turn on rubber mode.
  2. Attempt connecting to the Wi-Fi network again.
  3. Check if the Wi-Fi connection works in condom mode.
    • If the Wi-Fi connectedness works in rubber style, a downloaded app is virtually likely causing the effect.
      • To go out safety manner, restart your phone.
      • Uninstall recently downloaded apps one by ane. See whether the connection works.
      • After you lot remove the app that's causing the problem, reinstall the other apps.
    • If the Wi-Fi connectedness doesn't work in safe manner
      Likely, there'due south a problem with the Wi-Fi network or cyberspace connection.

Tip: Airplane mode is automatically turned on when you lot enter safe mode. We recommend turning airplane manner off in order to go along using features such as GPS, Wi-Fi, and making phone calls.

Internet & network

Restart the router & modem

If the Wi-Fi router and modem are yours, endeavor turning them off and and so on once more.

  1. Unplug the router and modem'south power cords from the ability outlet for xv seconds.
  2. Plug the power cords dorsum in.
  3. Bank check that all cords and cables are secure at both ends.
  4. Wait a few minutes, until the lights on the modem and router are working right. (Come across the device manual or manufacturer'due south support site.)

If the lights aren't working right, y'all could have an issue with the modem, router, or internet connection.

Contact the network administrator or your Internet Service Provider. For case, there could be a service outage, or they could need to reset your connection.

Sign in to a public network

Important: Public networks, like at cafes or airports, oftentimes have a webpage for you lot to complete. If you sign in or accept the terms, the public connection should work.

If you don't see an authorization page afterward you connect to a public network:

  • Check for a notification that asks you lot to sign in.
  • Open up a new page in a new window.

If those steps don't work, try restarting your connection to the network:

  1. Open up your phone'due south Settings app.
  2. Tap Network & net And thenInternet.
  3. Touch and agree the network proper noun. TapForget.
  4. Turn Wi-Fi off and and then on again.
  5. On the listing, tap the network proper name.
  6. You'll get a notification to sign in. Tap the notification.
  7. To connect to the network, agree to the terms.

Wi-Fi hotspot

Cheque that hotspot is on

  1. Open your phone's Settings app.
  2. Tap Network & internet And thenHotspot & tethering.
  3. Tap Wi-Fi hotspot.
  4. Turn on UtiliseWi-Fi hotspot.
    • If information technology was already on, plow it off and then on once again.
    • If your telephone hasn't had a hotspot before, first tap Ready Wi-Fi hotspot.

Tip: For more info, acquire more than well-nigh hotspots and tethering.

Contact your mobile carrier

Of import:Not all mobile service providers piece of work with mobile hotspots.

If you have issues, check with your carrier. Ask whether your phone tin connect to mobile hotspots and whether they're in your information programme.

When you reconnect

When you reconnect, check for the latest organization update. Updates tin can bring improvements that assist fix issues. Acquire how to check and update your Android version.

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